Questions & Answers

Peach Perfect is a brand of core.iq GmbH based in Bülach. With us you’ll find bars, cookies, shakes and light snacks from the best brands – for everyone who loves to indulge while keeping an eye on sugar, calories and protein.

We carefully select every product and ship your order quickly from our warehouse in Kloten with Swiss Post.

For us, what’s inside is what matters. That’s why every product page clearly shows you the nutritional values and ingredients – along with properties such as vegan, sugar-free or gluten-free.

So you can quickly find what suits you: snacks that taste great and fit into your everyday life.

The best way to reach our customer service team is by email at E-Mail. We usually reply within 24 hours and do our best to find a solution to your problem as quickly as possible. Please remember to include your order number as a reference in your message.

You can also write to us easily using our contact form.

You can’t find your favourite product using our search? In principle, we can offer or order almost any product at short notice.

Just send a short email to E-Mail and our customer service team will be happy to help.

We offer the following payment methods: TWINT, credit card, PayPal, Apple Pay and Google Pay.

Paying by TWINT, credit card, PayPal, Apple Pay or Google Pay lets us process your payment quickly and securely, so we can send you your favourite products as soon as possible.

Please note: in exceptional cases, PayPal’s software may not work properly and the purchase cannot be completed. In that case, you can still send the corresponding amount to us via PayPal at E-Mail.

Understandably, every customer wants their goods as quickly as possible. That’s why most people pay with TWINT, credit card or PayPal. This allows us to confirm your payment quickly and ship your products right away.

With PayPal you can also send money instead of only having it debited. To do so, use the email address E-Mail.

If you have any questions, feel free to email us at E-Mail – we’re also happy to send you a new payment request via PayPal. If you’re just about to complete your payment and nothing works, this number will help: 043-50 87 737

If your credit card is still valid and you have filled in everything correctly but the payment still doesn’t work, please contact your credit card provider – the payment may have been declined for security or other reasons.

We ship our parcels with Swiss Post. Every parcel can be tracked precisely with a tracking number, so we always know where your goods are.

Yes! As soon as we have handed your parcel over to our shipping partner, you’ll receive an email from us. It contains a tracking number you can use to follow your parcel live. That way you always know exactly where your parcel is.

Your shipping confirmation contains the tracking number, which shows you exactly where your parcel is right now. Even so, something can occasionally go wrong with a delivery (e.g. transposed digits in the address). In that case, please get in touch with us – ideally quickly and in a few short sentences at E-Mail.

First check whether the goods themselves are undamaged. If they were damaged, that is of course really annoying and we are very sorry. Please take 1–2 photos of the products and send them to us by email so that we can get in touch with our warehouse and shipping partner. We will then make sure to find a solution for you as quickly as possible.

You can return items easily within 30 days of receipt, generally at your own expense. After this period, returns are no longer possible. If the product is defective or the wrong item was delivered due to shipping or our logistics, it can be returned free of charge.

Please note that for food safety reasons we generally cannot take back food products. Returns therefore mainly concern accessories such as water bottles and shakers.

We refund the purchase price within 14 days of receiving your parcel.

Returns – step by step:

1. Pack your items
Simply put the items in the parcel together with your order confirmation.

2. Attach the shipping label
Address your parcel to:

core.iq GmbH
Versandlager
Steinackerstrasse 25
8302 Kloten

Note: unfortunately we do not provide a shipping label. Returns are generally at your own expense.

3. Send your return
Take your parcel to a Swiss Post branch.

4. Receive your refund
It’s best to keep the return receipt. Once your parcel arrives, we will credit the purchase price within 14 days.

If you have any problems or questions, our customer service team is always happy to help via our contact form or by email at E-Mail.